MCQ Questions for Class 12 Business Studies: Ch 12 Consumer Protection

MCQ Questions for Class 12 Business Studies: Ch 12 Consumer Protection

1. Which act provides safeguards and reliefs to the buyers of the goods in case the goods purchased do not match with express or implied conditions or warranties?
(a) Sale of goods Act, 1930
(b) Consumer protection Act, 1986
(c) The Indian Contract Act 1872
(d) None of the above
► (a) Sale of goods Act, 1930

2. ________A standardised mark is printed on jewellery.
(a) Agmark
(b) ISO 2009
(c) ISI
(d) Hallmark
► (d) Hallmark

3. Which of the following statements is not true with regard to the National Commission?
(a) It consists of a President and at least five other members, one of whom should be a woman.
(b) The members are appointed by the Central Government.
(c) A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹1 crore.
(d) Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken to the Supreme Court of India.
► (a) It consists of a President and at least five other members, one of whom should be a woman.

4. ___ means any person who buys any goods for personal use or hires or avails of any services for a consideration.
(a) Consumer
(b) Manufacturer
(c) Trader
(d) Service Provider
► (a) Consumer

5. Rights of a consumer are protected under __________________
(a) Consumer Protection Act, 1984
(b) Consumer Protection Act, 1986
(c) Consumer Protection Act, 1988
(d) Consumer Protection Act, 1982
► (b) Consumer Protection Act, 1986

6. A complaint can be filed against ___ who adopt(s) unfair trade practices.
(a) Trader only
(b) Manufacturer only
(c) Trader and Manufacturer
(d) Consumer
► (c) Trader and Manufacturer

7. A District Forum has jurisdiction to entertain a consumer complaint involving product value:
(a) Up to ₹ 20 lakh
(b) Up to ₹ 10 lakh
(c) Between ₹ 20 lakh and ₹ 1 crore
(d) Above ₹ 1 crore
► (a) Up to ₹ 20 lakh

8. Which one of the following is not a consumer right?
(a) Right to safety
(b) Right to seek redressal
(c) Right to get discount
► (c) Right to get discount

9. In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in
(a) National Commission
(b) District Forum
(c) Supreme Court of India
(d) All of the above
► (a) National Commission

10. In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of
(a) 10 days
(b) 20 days
(c) 30 days
(d) 45 days
► (c) 30 days

11. A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________
(a) Right to Seek redressal
(b) Right to choose
(c) Right to be heard
(d) None of the above
► (c) Right to be heard

12. _______ is set up by the Central Government
(a) State commissions
(b) District forum
(c) National commission
(d) None of the above
► (c) National commission

13. ______ mark is used for electrical products.
(a) ISI
(b) FPO
(c) ISO
(d) Agmark
► (a) ISI

14. _____ are set up in each district by the State Government concerned.
(a) District Forums
(b) National Commission
(c) State Commission
(d) None of the above
► (a) District Forums

15. The state commissions are set up in each state by ________
(a) Supreme court
(b) High court
(c) Central Government
(d) State Government
► (d) State Government

16. NGOs are __________
(a) Government organisations
(b) Non profit organisations
(c) Profit making organisations
(d) Service providing organisations
► (b) Non profit organisations

17. Rights of a consumer are protected under _________
(a) Consumer Protection Act, 1982
(b) Consumer Protection Act, 1986
(c) Consumer Protection Act, 1988
(d) Consumer Protection Act, 1984
► (b) Consumer Protection Act, 1986

18. Consumers can ask anything regarding date of manufacture, price, quantity etc., is an example of _____________
(a) Right to be informed
(b) Right to choose
(c) Right to safety
(d) Right to be heard
► (a) Right to be informed

19. Who can file a complaint under the Consumer Protection Act, 1986?
(a) A legal her of a deceased consumer
(b) Any registered consumers association
(c) Any consumer
(d) All of the above
► (d) All of the above

20. The consumer has a right to get relief in case of defective goods or deficient services as per the________________
(a) Right to be informed
(b) Right to choose
(c) Right to be heard
(d) Right to seek redressal
► (d) Right to seek redressal

21. Consumers should use ISI marked electrical appliance is an example of
(a) Right to be informed
(b) Right to safety
(c) Right to choose
(d) Right to be heard
► (b) Right to safety

22. As per the _____________ the consumer has right to acquire knowledge and to be a well informed consumer through life.
(a) Right to consumer education
(b) Right to be choose
(c) Right to be heard
(d) Right to be informed
► (a) Right to consumer education
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