MCQ Questions for Class 11 Business Studies: Ch 5 Emerging Modes of Business
1. Historically, the term e-commerce originally meant facilitation of __________ transactions using Electronic Data interchange (EDI) technology to send and received commercial documents like purchase orders or invoices.
(a) C2B Commerce
(b) C2C Commerce
(c) B2B Commerce
(d) B2C Commerce
► (c) B2B Commerce
2. India is the preferred destination for BPO because of ____________
(a) Cheap People
(b) Tax Free Zone for BPOs
(c) Poor conditions
(d) Cheap Manpower
► (d) Cheap Manpower
3. Expand VPN
(a) Virtual Public Network
(b) Virtual Popular Network
(c) Virtual Private Network
(d) Virtual Personal Network
► (c) Virtual Private Network
4. Formation of Consumers Forum and Pressure groups is an example of
(a) C2C
(b) B2B
(c) B2C
(d) Intra B
► (a) C2C
5. Principle types of outsourcing services are:
(a) Courier service
(b) Advertising
(c) Financing
(d) All of the above
► (d) All of the above
6. Use of EDI (Electronic Data Interchange) technology to send and receive commercial documents like purchase order etc is an example of
(a) B2B
(b) C2C
(c) B2C
(d) Intra B
► (a) B2B
7. __________ refers to contracting out some of its activities to a third party which were earlier performed by the organisation.
(a) Outsourcing
(b) BPO
(c) E-Commerce
(d) E-Banking
► (a) Outsourcing
8. Factoring is _____type of outsourcing service.
(a) Financing
(b) Advertising
(c) Courier service
(d) Customer support
► (a) Financing
9. Both Sellers and buyers are business firms, under ___type of e-commere transaction
(a) B2C Commerce
(b) C2B Commerce
(c) C2C Commerce
(d) B2B Commerce
► (d) B2B Commerce
10. An important C2C area of interactive commerce can be the formation of _______
(a) Consumers forum and pressure group
(b) B2B Commerce
(c) Banking
(d) Insurance
► (a) Consumers forum and pressure group
11. Which of the following is a limitation of e-business?
(a) Ethical fallouts
(b) Risk
(c) Low personal touch
(d) All of the above
► (d) All of the above
12. It is not an application of e-business
(a) Online bidding
(b) Online procurement
(c) Online trading
(d) Contract R&D
► (d) Contract R&D
13. ____ transactions have business firms at one end and its customers on the other end.
(a) C2C Commerce
(b) B2B Commerce
(c) B2C Commerce
(d) C2B Commerce
► (c) B2C Commerce
14. A firm's interactions with its employees, sometimes referred to as _______
(a) B2D Commerce
(b) B2F Commerce
(c) B2E Commerce
(d) B2M Commerce
► (c) B2E Commerce
15. ______ is very much reality which provides the consumers with the freedom of shopping ?at-will.
(a) C2C Commerce
(b) B2C Commerce
(c) B2B Commerce
(d) C2B Commerce
► (d) C2B Commerce
16. Which of the following is NOT a disadvantage of outsourcing?
(a) Quest for excellence
(b) Confidentiality
(c) Sweat shopping
(d) Ethical fall out
► (a) Quest for excellence
17. Which of the following is NOT the advantage of e-Business
(a) Low personal Touch
(b) Global reach
(c) Convenience
(d) Speedy transactions
► (a) Low personal Touch
18. Under what method payment is made at the time of physical delivery of goods
(a) Cash on delivery
(b) Prepaid amount
(c) Debit card payment
(d) Credit card payment
► (a) Cash on delivery
19. Out of e-commerce and e-business, which is a broader term?
(a) Both e-business and e-commerce are same thing
(b) E-commerce
(c) E-business
(d) None of the above
► (c) E-business
20. A Call Center handles
(a) Both customer facing and back end business
(b) Only out-bound voice based business
(c) Only in-bound voice based Business
(d) Both voice based and non voice based business
► (a) Both customer facing and back end business
21. Which one of the following is NOT an example of transactional risk?
(a) Hacking
(b) Default on order taking
(c) Default on payment
(d) Default on delivery
► (a) Hacking
22. Annoyance in terms of some onscreen display
(a) Firms interaction with its customers.
(b) Firms interaction with other business firms.
(c) Firms interaction with its own departments.
(d) None of the above
► (a) Firms interaction with its customers.
23. Selling electronic goods through Flipkart or eBay.com is ___ type of e-business transaction
(a) B2B Activities
(b) C2C Activities
(c) C2B Activities
(d) B2C Activities
► (b) C2C Activities
24. B2C variant of e-commerce enables a business to be in touch with its_______
(a) Managers
(b) Customers
(c) Creditors
(d) Employees
► (b) Customers
25. Online buying and selling shares and other financial intruments is known as ____
(a) E-Procurement
(b) E-Auction
(c) E-Delivery
(d) E-Trading
► (d) E-Trading