NCERT Solutions for Class 12th: Ch 7 Directing (MCQ and Short Questions)


Page No. 211

Multiple Choice

1. Which one of the following is not an element of direction?
(a) Motivation
(b) Communication
(c) Delegation
(d) Supervision
► (c) Delegation

2. The motivation theory which classifies needs in hierarchical order is developed by
(a) Fred Luthans
(b) Scott
(c) Abraham Maslow
(d) Peter F. Drucker
► (b) Scott

3. Which of the following is a financial incentive?
(a) Promotion
(b) Stock Incentive
(c) Job Security
(d) Employee Participation
► (c) Job Security

4. Which of the following is not an element of communication process?
(a) Decoding 
(b) Communication
(c) Channel
(d) Receiver
► (b) Communication

5. Grapevine is
(a) Formal communication
(b) Barrier to communication
(c) Lateral communication
(d) Informal communication
► (c) Lateral communication

6. Status comes under the following type of barriers
(a) Semantic barrier
(b) Organisational barrier
(c) Non Semantic barrier
(d) Psychological barrier
► (c) Non Semantic barrier

7. The software company promoted by Narayana Murthy is
(a) Wipro 
(b) Infosys
(c) Satyam 
(d) HCL
► (b) Infosys

Page No. 212

8. The highest level need in the need Hierarchy of Abraham Maslow:
(a) Safety need
(b) Belongingness need
(c) Self actualisation need 
(d) Prestige need
► (a) Safety need

9. The process of converting the message into communication symbols is known as-
(a) Media 
(b) Encoding
(c) Feedback
(d) Decoding
► (d) Decoding

10. The communication network in which all subordinates under a supervisor communicate through supervisor only is:
(a) Single chain
(b) Inverted V
(c) Wheel 
(d) Free flow
► (d) Free flow

Page No: 175

Short Answer Type

1. Distinguish between leaders and managers.


Basis Manager Leader
Existence  Exist in formal organisation structure. Exist in both formal and informal organisation structure.
Focus  The focus of a manager is on achieving the organisational goals. The focus of a leader is on fulfilling aspirations and expectations of his followers.
AuthorityA manager possesses formal authority. A leader enjoys acceptance authority.
Functions Managers perform all functions of organisations like planning, organising, directing, controlling. Leader performs only one function like directing.

2. Define Motivation.


Motivation is the process of stimulating people to action to accomplish desired goals. Motivation depends upon satisfying needs of people.

3. What is informal communication?


Communication that takes place without following the formal lines of  communication is said to be informal communication. Informal system of communication is generally referred to as the ‘grapevine’ because it spreads throughout the organisation with its branches going out in all directions in utter disregard to the levels of authority. The informal communication arises out of needs of employees to exchange their views, which cannot be done through formal channels. Workers chit chating in a canteen about the behaviour of the superior, discussing about rumours that some
employees are likely to be transferred are some examples of informal communications.

4. What are semantic barriers of communications?


Semantics barriers are concerned with problems and obstructions in the process of encoding and decoding of message into words or impressions.
(i) Badly expressed message
(ii) Symbols with different meanings
(iii) Faulty translations
(iv) Unclarified assumptions
(v) Technical jargon
(vi) Body language and gesture decoding

5. Who is a supervisor?


Supervisor is the link between management and subordinates. He maintains day-to-day contact and maintains friendly relations with workers. A good supervisor acts as a guide, friend and philosopher to the workers. He conveys management ideas to the workers on one hand and workers problems to the management on the other.

6. What are the elements of directing?


(i) Supervision: The process of guiding and instructing employees.

(ii) Motivation: It means the process of making subordinates to act in a desired manner to achieve
certain organisational goals.

(iii) Leadership: It is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals.

(iv) Communication- It is understood as a process of exchange of ideas, views, facts, feelings etc.,

7. Explain the process of motivation.


Motivation means incitement or inducement to act or move. In the context of an organisation, it means the process of making subordinates to act in a desired manner to achieve certain organisational goals.

8. Explain different networks of grapevine communications.


Grapevine communications may follow different types of network they are
(i) Single strand network:  Each person communicates to the other in sequence.
(ii) Gossip network: Each person communicates with all on non- selective basis.
(iii) Probability network: The individual communicates randomly with other individual.
(iv) Cluster network: The individual communicates with only those people whom we trust.

NCERT Solutions of Chapter 7 Directing (Long Answer Questions)

Go to Index of NCERT Solutions of Business Studies Class 12th Part I

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